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FAQ

Common questions

How long does shipping take?

Pieces are made to order in small runs, so each one takes 5–10 business days to finish before it ships. International shipping via Etsy takes another 1–3 weeks depending on destination. Worth the wait.

What's your return policy?

Because each piece is made to order, we don't accept returns by default. If something arrives damaged or sized wrong, message us within 14 days and we'll make it right.

How do I find my size?

Each Etsy listing has a size chart in centimetres and inches. You can also view our full size guide. When in doubt, message us your bust/waist/hip measurements and we'll recommend the closest cut.

Can I commission a custom piece?

Yes — for kimonos, totes, and crochet pieces. Email [email protected] with what you have in mind. Custom turnaround is 3–5 weeks.

Do you offer wholesale?

For small boutiques and resort shops, yes. Minimum order 12 units. Email [email protected] for the line sheet.

What materials do you use?

Straw, seagrass, bamboo, crochet cotton, linen, lightweight cotton. Nothing synthetic. See The Atelier for the full materials guide.